Natural disasters, power outages, fires, fiber cuts, and PBX malfunctions are a few circumstances that can take down a PBX
system. Any of these events can drastically reduce your ability to serve your customers. Worse – many businesses have
no idea how much an hour of down time costs them in terms of hard and soft dollars. MyHostedPBX provides a continuity
plan that keeps your voice and fax telecommunications up and your business in touch with its customers – at a cost that is
affordable.
For each $500 thousand in annual payroll $5,500 per day
For each $500 thousand in annual revenue $4,200 per day
Thinking through the Problem
If you wait until disaster strikes, thinking your carrier can re-route your phone traffic with little notice – think again. If you
figure your PBX will transfer calls to an off-site number – what if the PBX is out of service? Outbound calls don’t present
much of a problem…usually. Outbound calls can be made from cell phones, hotel phones or home phones. However, if the
disaster is widespread, outbound service could become a challenge. Inbound calls to toll free numbers are typically easily
addressed. Those can be re-routed by your long distance carrier, in fairly short order, especially if alternate routing paths
are arranged in advance with your carrier.
The Show-Stopper: Re-Routing Local inbound
The big challenge, however, is how to handle local numbers that “ride” on ISDN PRI, T1 and POTS lines. Depending on
whom your local service provider is and the type of phone service you have, most local providers offer a re-direct service for
local numbers and local trunks.
The catch
You have to know – in advance – where you want the local numbers to ring to. Not a problem, if you have a recovery
facility under contract. Well, actually it can be a problem even if you have a recovery facility in mind. Most standard “hot
site” agreements contain provisions whereby telephone numbers will be assigned when the client declares an emergency.
It’s possible to negotiate for a block of numbers in advance, but, since the recovery facility has to dedicate the numbers to
you and not share them among all their clients, the cost for reserving those numbers is usually very high. But what if you
want the flexibility to send your people to a hotel or a sister facility, or even to their homes to work? How can you possibly
design a plan that gives you this kind of ultimate flexibility, enabling the business to react as the situation dictates?
The Solution: Maximum Flexibility and Minimum Costs with MyHostedPBX from Telecom Assurance
MyHostedPBX offers pre-planned, local and long distance call re-directing. What you should be seeking is a solution where
your local and inbound toll free calls are routed to a pre-defined number that rings into a flexible, network-based platform.
This approach will give your company unlimited options regarding how inbound calls can then be re-directed. Your
employees can be located anywhere in the country and still get their calls.
The DR/BC systems should provide a robust feature set; not force you into a solution that makes you change the way you
process calls. Our solution benefits most any business operation, large or small, enabling workers or call center agents to
be dispersed anywhere in the country.
In today’s hyper-competitive environment, you simply can’t afford the risk of losing your phone service without a recovery
plan. Using MyHostedPBX as a part of your solution will eliminate that feeling of panic and provide peace of mind.
Cost of One Day of Lost Productivity